Returns & Exchanges
Due to the perishable nature of our products, we do not accept returns; however, we are committed to ensuring you have a refreshing experience with hiyo. If your order arrives damaged or incorrect, please reach out within 14 days of delivery for a replacement or refund.
Check Your Order
Upon delivery, please inspect your package for any signs of transit damage, leaks, or missing items from your hiyo selection.
Contact Support
Email our customer care team at [email protected] with your order number and a brief description of the issue.
Provide Documentation
Attach a clear photo of the damaged product or the incorrect items received to help our warehouse team improve our shipping process.
Resolution
Once your claim is verified, we will issue a full refund to your original payment method or ship out a replacement case immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing