Frequently Asked Questions
Everything you need to know about hiyo treats and delivery.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrived damaged or incorrect, please contact us within 48 hours for a replacement.
Are hiyo products allergen-friendly?
We prioritize transparency. Detailed ingredient lists and allergen warnings (such as nuts, dairy, or gluten) are available on each product page. Our facility follows strict cross-contamination protocols.
Where do you ship to?
Currently, hiyo ships to all 50 U.S. states. We are working on expanding to international destinations in the near future.
How should I store my hiyo products?
To maintain maximum freshness, we recommend storing our products in a cool, dry place. Specific storage instructions, such as refrigeration requirements, are printed on each individual package.
Do you offer subscription options?
Yes! You can choose to subscribe to your favorite items and save 15% on every order. You can pause, skip, or cancel your subscription at any time through your account portal.